Exit row seats are situated either next to or immediately behind the emergency exit door, so in the unlikely event of an evacuation, passengers are expected to assist in the opening of the emergency exit door and must be willing to cooperate with cabin crew.

In order to comply with international safety regulations and requirements, the following passengers will not be eligible to be pre-allocated emergency exit seating:

• Passengers under 15 years old
• Passengers travelling with infants
• Pregnant passengers
• Passengers with restricted mobility (including those using wheelchairs or other assistive devices)
• Passengers that are not in full fitness, or are too frail or impaired at time of travel.
• Unaccompanied minors (UM)
• Buddhist monks/novices
• Passengers travelling with escort dogs/services dogs
• Deportees/Inadmissible
• Passengers requiring an extended seatbelt
• Passengers with ‘Baggage in Seat’ (CBBG)

Once at the airport, THAI staff and/or its representatives will check whether passengers meet the conditions above.
If the passenger is found not eligible to sit in an emergency exit seats according to the above conditions, and where payment has already been made, passengers will not be eligible for a refund.

The purchase of Preferred Seats is non-refundable and non-interlineable, except when a passenger does not get seated on a puchased Preferred Seats due to a Thai Airways failure, in which case the fee will be fully refundable.  Preferred Seats purchase documents issued can be kept to use on another flight where Preferred Seats are available.  

With the implementation of this new ancillary service, the seats with baby bassinet facility in economy class are now included as ‘Preferred Seats’. Bassinet service for infants can be requested at check-in only and will be charged as ‘preferred seat.’

All eligible customers can purchase Preferred Seat, if available.

You can purchase Preferred Seat at www.thaiairways.com or contact THAI Worldwide Offices within 48hours before flight departure, and On board if available.

It is not possible to purchase Preferred Seat from Bangkok to Domestic flights in Thailand right now.

For safety reasons, not everyone can select and sit in an exit row. Exit row seating restrictions are required and to be consented. Exit row restriction and condition: Exit row seats are situated either next to or immediately behind the emergency exit door, so in the unlikely event of an evacuation, passengers are expected to assist in the opening of the emergency exit door and must be willing to cooperate with cabin crew. In order to comply with international safety regulations and requirements, the following passengers will not be eligible to be pre-allocated emergency exit seating:

• Passengers under 18 years old
• Passengers travelling with infants
• Pregnant passengers
• Passengers with restricted mobility (including those using wheelchairs or other assistive devices)
• Passengers that are not in full fitness, or are too frail or impaired at time of travel.
• Unaccompanied minors (UM)
• Buddhist monks/novices
• Passengers travelling with escort dogs/services dogs
• Deportees/Inadmissible
• Passengers requiring an extended seatbelt
• Passengers with ‘Baggage in Seat (CBBG) Once at the airport, THAI staff and/or its representatives will check whether passengers meet the conditions above. If the passenger is found not eligible to sit in an emergency exit seats according to the above conditions, and where payment has already been made, passengers will not be eligible for a refund.

Preferred Seat is available on all THAI Airways International flights which is operated by THAI.

It’s not possible right now to use ROP miles to purchase Preferred Seat.

If you decide to cancel your trip, Preferred Seat purchase is nonrefundable, but the document can be kept to use on your next flight, if Preferred Seats are available. 

Preferred Seat purchase will be refunded if you did not get seated on Preferred Seat .

You will be offered a new  Preferred Seat with similar seat characteristics. The allocated seat row may also be changed; however, the system will ensure you are allocated a new seat of the same type. 

For instance, seat 35D, which is a “Preferred” Seat, may be changed to 42E, which is also a “Preferred” Seat.

If you decide to change your flight , your Preferred Seat will be automatically cancelled .To reselect the same Preferred Seat if available or reselect the similar Preferred Seat, please contact THAI Office or THAI Contact Center ( +66 2 356-1111)

Preferred Seat purchase is non-reroutable . If you decide to change your destination, your Preferred Seat will be automatically cancelled and new Preferred Seat must be purchased.

If your ticket was issued by another airline, but you are travelling on flight operated by THAI, please contact our THAI Customer Contact Center , THAI office or at check in .

Please contact customercare@optiontown.com or call +66 20268185