What ARE Preferred Seats?

Preferred Seats in Economy Class are located in the cabin's front rows and in the emergency exit rows. These seats offer extra legroom for additional comfort. Once tickets have been issued, passengers can now opt for a preferred seat prior to departure for a fee, which is based on distance flown and flight duration.

Preferred Seat Benefits

Extra Legroom

Enjoy more space to stretch out.

Convenience

Sit closer to the front for easier disembarking

FAQ

Exit row seats are situated either next to or immediately behind the emergency exit door

Passengers sitting in seat next to the emergency exit doors must :

  • Be willing and able to assist in operating the emergency exit door in the event of an evacuation and follow instructions provided by the cabin crew.
  • Be fully able-bodied and have sufficient physical dexterity, strength and mobility to open, operate and pass through the emergency exit doors without assistance and without impeding others.
  • Be able to understand evacuation procedure and crew instruction and verbally convey such information to other passengers.
  • Be in good health at the time of check-in, boarding, and during the flight

For safety reasons, Passengers who do not meet the following conditions are not eligible for emergency exit row seating :

  • Passengers under 15 years old of age on the date of the first flight
  • Passengers travelling with infants or children under 15 years old, elderly, passengers with restricted mobility, persons who require safety assistance for emergency evacuation,
  • Pregnant passengers
  • Passengers with restricted mobility (including those using wheelchairs or other assistive devices)
  • Passengers that are not in full fitness, or are too frail or impaired at time of travel.
  • Unaccompanied minors (UM) age 5-17 years
  • Buddhist monks/novices
  • Passengers travelling with escort dogs/services dogs, or other assistance animals.
  • Deportees/Inadmissible
  • Passengers requiring an extended seatbelt
  • Passengers with ‘Baggage in Seat’ (CBBG)

On the day of travel, passengers who have reserved seats in the emergency exit seat are required to check in exclusively at the Thai Airways check-in counter to allow staff to verify their eligibility in accordance with the applicable requirements. The airline reserves the right to reassign the seat of any passenger who does not meet the specified criteria without refund or compensation, even if the non-compliance is identified after check-in or onboard

The purchase of Preferred Seats is non-refundable and non-interlineable, except when a passenger does not get seated on a puchased Preferred Seats due to a Thai Airways failure, in which case the fee will be fully refundable.  Preferred Seats purchase documents issued can be kept to use on another flight where Preferred Seats are available.  

With the implementation of this new ancillary service, the seats with baby bassinet facility in economy class are now included as ‘Preferred Seats’. Bassinet service for infants can be requested at check-in only and will be charged as ‘preferred seat.’

All eligible customers can purchase Preferred Seat, if available.

You can purchase Preferred Seat at www.thaiairways.com or contact THAI Worldwide Offices within 48hours before flight departure, and On board if available.

It is not possible to purchase Preferred Seat from Bangkok to Domestic flights in Thailand right now.

For safety reasons, not everyone can select and sit in an exit row. Exit row seating restrictions are required and to be consented. Exit row restriction and condition: Exit row seats are situated either next to or immediately behind the emergency exit door, so in the unlikely event of an evacuation, passengers are expected to assist in the opening of the emergency exit door and must be willing to cooperate with cabin crew. In order to comply with international safety regulations and requirements, the following passengers will not be eligible to be pre-allocated emergency exit seating:

  • Passengers under 18 years old
  • Passengers travelling with infants
  • Pregnant passengers
  • Passengers with restricted mobility (including those using wheelchairs or other assistive devices)
  • Passengers that are not in full fitness, or are too frail or impaired at time of travel.
  • Unaccompanied minors (UM)
  • Buddhist monks/novices
  • Passengers travelling with escort dogs/services dogs
  • Deportees/Inadmissible
  • Passengers requiring an extended seatbelt
  • Passengers with ‘Baggage in Seat (CBBG) Once at the airport, THAI staff and/or its representatives will check whether passengers meet the conditions above. If the passenger is found not eligible to sit in an emergency exit seats according to the above conditions, and where payment has already been made, passengers will not be eligible for a refund.

Preferred Seat is available on all THAI Airways International flights which is operated by THAI.

It’s not possible right now to use ROP miles to purchase Preferred Seat.

If you decide to cancel your trip, Preferred Seat purchase is nonrefundable, but the document can be kept to use on your next flight, if Preferred Seats are available. 

Preferred Seat purchase will be refunded if you did not get seated on Preferred Seat .

You will be offered a new  Preferred Seat with similar seat characteristics. The allocated seat row may also be changed; however, the system will ensure you are allocated a new seat of the same type. 

For instance, seat 35D, which is a “Preferred” Seat, may be changed to 42E, which is also a “Preferred” Seat.

If you decide to change your flight , your Preferred Seat will be automatically cancelled .To reselect the same Preferred Seat if available or reselect the similar Preferred Seat, please contact THAI Office or THAI Contact Center ( +66 2 356-1111)

Preferred Seat purchase is non-reroutable . If you decide to change your destination, your Preferred Seat will be automatically cancelled and new Preferred Seat must be purchased.

If your ticket was issued by another airline, but you are travelling on flight operated by THAI, please contact our THAI Customer Contact Center , THAI office or at check in .

Please contact customercare@optiontown.com or call +66 20268185