At THAI, we are committed to ensuring a safe and comfortable journey for all passengers. Due to safety and regulatory requirements, pets are generally not permitted in the aircraft cabin on THAI flights.  

However, trained service dogs may be allowed in the cabin free of charge under the following conditions: 

1. The dog is a trained service dog that is trained to assist a person with disabilities to alleviate the effects of that disabilities, being either a guide dog, hearing dog or assistance dog. The service is permitted on flights to/from all destination. 

2. Trained medical alert dogs (e.g., diabetic alert dogs, seizure alert dogs) are permitted only on flights to and from European Union (EU) destination under EU law. 

3. The trained service dog must be at least 6 months old. 

4. Proof of trained service dog status must be provided as below: 

• A certificate or letter from a recognized guide dog training organization. For example, Assistance Dogs International (ADI), International Guide Dog Federation (IGDF), or Assistance Dogs Europe (ADEu)
• An official identification card or tag and microchip number.
• Health certificate number with an expiry date.

5. Valid rabies vaccination documentation is required. 

6. It is recommended that trained service dogs wear a harness during the flight. 

7. For flights exceeding 8 hours, additional documentation may be required to confirm that the dog: 

• Will not need to relieve itself on board; or 
• Will not create any sanitation issues or pose a risk to other passengers. 

If the trained service dog meets all of the criteria of carriage, please contact your nearest THAI local office at least 48 hours prior to your travel to make the reservation and request. 

Please note that emotional support dogs are not permitted on all flight routes. They are allowed only on flights to or from the United States, in accordance with U.S. Department of Transportation regulations. 

However, THAI currently does not operate flights to or from the United States. 

For reference, here are the applicable U.S.DOT forms:  

• https://www.transportation.gov/individuals/aviation-consumer-protection/service-animals/Air_Transportation_Form 
• https://www.transportation.gov/individuals/aviation-consumer-protection/service-animals/Relief_Form 

Important Notes 

1. Certificates from uncertified websites, self-learning programs, or online-only portals are not accepted. The service animals in training are not service animals and will no longer be accepted in the passenger cabin.
2. Passengers are responsible for all required documents related to importing/exporting trained service dogs across international borders.
3. Submitting false or forged documents is considered fraud. Boarding may be denied if such documents are discovered.
4. Trained service dogs do not occupy a seat and must remain on the floor next to you, not in the aisle, emergency exit rows, or in any area that may obstruct passenger movement or safety equipment. THAI reserves the right to reassign seats to ensure compliance. 
5. Passengers are liable for any damage or additional costs resulting from the transport of their service dog. 
6. Trained service dogs must always remain under the control of the passenger with a disability and must be actively assisting that passenger.

Refusal of Carriage

THAI reserves the right to deny carriage or requires that a dog be transported in the cargo hold if: 

• The above conditions are not met; 
• The dog poses a safety risk to passengers or crew. 

If it is found that the dog exhibits behavior that poses a safety risk in the cabin, the dog must be transported in the cargo hold instead. The passenger must be responsible for any damage incurred and the costs associated with repairing any damage and transporting the dog in the cargo hold, should such an event occur. 

If you require further assistance or clarification regarding our Pet in Cabin policy, please contact our THAI local office prior to your travel.