THAI is committed to providing a safe and comfortable travel experience for all passengers. Due to safety and regulatory requirements, pets in the cabin are generally not permitted on our flights. However, we do make exceptions under certain conditions as outlined below:

1. Escort dogs

Escort dogs, such as guide dogs for blind passengers or hearing dogs for deaf passengers, are allowed on all THAI flights free of charge. These dogs provide critical assistance to passengers with visual or hearing impairments and must remain with the passenger throughout the flight.

2. Service/Assistance dogs

Service or assistance dogs that help passengers with disabilities (such as seizure detection, managing heart conditions, or assisting with diabetes control) are permitted to travel at no charge only on flights operating:

• To/from Europe under EU law
• To/from the US under US DOT regulations (14CFR Part 382)
• Requirements:
  • It is recommended that service dogs wear a harness.
  • If the flight exceeds 8 hours, THAI may require documentation or certification stating that the dog will not need to relieve itself on board or that the dog will not cause sanitation issues or pose a hazard to other passengers.

These dogs must provide services to the disabled passenger and be under their control at all times.

3. Emotional support dog

Emotional support dogs are allowed only on flights operating between Bangkok (BKK) and Los Angeles (LAX) free of charge, as per US DOT regulations (14CFR Part 382).

• Requirements:
  • Emotional support dogs must be accompanied by documentation from a licensed mental health professional that includes:
  • The passenger’s emotional or psychological condition requiring the dog.
  • A statement confirming that the dog’s presence on board is necessary.
  • Documentation must be no more than one year old at the time of travel.

Emotional support dogs must be well-behaved and remain under the passenger’s control throughout the flight.

Note: The dog will not occupy a seat and will be located next to you but not at the emergency exit row. The dog must be harnessed during the flight. Flights to/from the USA allow a passenger with disability to carry his/her escort dog, assistance dog or emotional support dog.