Passengers must request wheelchairs at the time of booking or at least 48 hours before departure date, if a wheelchair is required.
Safety regulations for boarding and managing personal needs onboard
To ensure the safety of everyone onboard and to comply with international and national safety regulations, Thai Airways requires passengers with disabilities or reduced mobility who cannot independently evacuate the aircraft in an emergency to travel with an assistant. The assistant must be able to fully assist the passenger, including helping during an evacuation or supporting the passenger as needed.
If a passenger lacks an assistant and cannot independently manage basic needs or evacuate, they may be denied boarding. This is to ensure the safety of all passengers onboard.
If a passenger has their own wheelchair, the size of personal wheelchair measurements and weight must be informed when booking to enable us to make the necessary arrangements in order to load your wheelchair into the aircraft hold and return it to you at the baggage hall of your destination airport.
If your wheelchair weighs over 32 kilograms (71 lbs.), special authorization from THAI is needed, due to weight and space restrictions at some airports.
wheelchair service
THAI provides Wheelchair Service at no additional charge. However, please be advised that passengers must be able to take care of themselves during the flight. THAI will assist wheelchair passengers from wheelchair to seat, as well as to the aircraft’s lavatories.
THAI provides wheelchairs on board the aircraft enabling cabin crew to assist passengers when needed to the lavatory. However, cabin crew cannot assist the passenger inside the lavatory.
If you are unable to take care of your personal needs in-flight, we urge you to travel with a companion or escort, who can readily assist you and manage your needs.
On your departure, THAI’s staff will assist you from the check-in counter to the aircraft door or cabin seat, and upon arrival, the staff will assist you with the baggage, through the arrival area.