The sale of ‘Preferred Seats’ is now open for flights departing from 27th July 2019 onwards.

Rates will be charged differently, according to which class of travel and which zones passengers will be travelling to/from. For example passengers in V and W classes will be eligible for ‘preferred seating’ only in the same aircraft zone.

Please note, preferred seat assignments can only be purchased:

• Purchase your Preferred Seats online Here, via THAI Contact Center (+66) 02-356-1111 or by contacting Local Reservations Office , for TG operated flights only, no less than 48hrs before departure – Except for Emergency Exit Seats which are only available to be purchased at the airport check-in counter and on board when seats are available.
• At the Airport for TG (3 digits) operated flights and for connecting TG (3 digit) operated flights only, on flights of less than 48hrs before departure time and on board.

The facility is applied in one direction between two given points shown in the chargeable table. The chargeable rates are determined from the point of departure to the point of arrival without a stopover at any of the intermediate points and vary according to class of travel. If passenger takes a stopover at an intermediate point, a new assessment of the charges, if applicable, will be measured from the point of departure following the stopover.

If passenger’s journey involves multiple airline partners, please be aware that the chargeable rates are applied to THAI flights, which are operated by THAI only. In case of codeshare flights, the carrier performing as the operating carrier may and/or may not have their own similar services provided. Please contact our reservations team for further advice.

Exit row seats are situated either next to or immediately behind the emergency exit door, so in the unlikely event of an evacuation, passengers are expected to assist in the opening of the emergency exit door and must be willing to cooperate with cabin crew.

In order to comply with international safety regulations and requirements, the following passengers will not be eligible to be pre-allocated emergency exit seating:

• Passengers under 15 years old
• Passengers travelling with infants
• Pregnant passengers
• Passengers with restricted mobility (including those using wheelchairs or other assistive devices)
• Passengers that are not in full fitness, or are too frail or impaired at time of travel.
• Unaccompanied minors (UM)
• Buddhist monks/novices
• Passengers travelling with escort dogs/services dogs
• Deportees/Inadmissible
• Passengers requiring an extended seatbelt
• Passengers with ‘Baggage in Seat’ (CBBG)

Once at the airport, THAI staff and/or its representatives will check whether passengers meet the conditions above.
If the passenger is found not eligible to sit in an emergency exit seats according to the above conditions, and where payment has already been made, passengers will not be eligible for a refund.

The purchase of Preferred Seats is non-refundable and non-interlineable, except when a passenger does not get seated on a puchased Preferred Seats due to a Thai Airways failure, in which case the fee will be fully refundable.  Preferred Seats purchase documents issued can be kept to use on another flight where Preferred Seats are available.  

• Rates are shown in USD (US Dollars) and will be converted to local currency using the Banker's Selling Rate on the date of purchase
• The above rates are charged separately and do not affect passengers’ baggage allowance, which may vary depending on cabin, status level, military status, itinerary and date of purchase
• Any other discount in percentage related to special passenger types such as Child / Infant, Tour Conductor and Agent Discounts are not applicable for the purchase of ‘Preferred Seats’
• Mileage is earned on the original paid fares and is not related to the sale of ‘Preferred Seats’
• By government order or agreement, certain passengers may have tickets terms and conditions that differ from the above. This shall be stated on the passenger's e-ticket
• Royal Silk Class passengers booked in C, D, J class can only select their “Preferred Seats” in the Royal First Class zoning on any THAI flights/sectors where a two class of service (Royal Silk and Economy) is in operation
• If you decide to change your flight, your Preferred Seat will be automatically cancelled. To reselect the same Preferred Seat if available or reselect the similar Preferred Seat, please contact THAI Office or THAI Contact Center (+66) 02-356-1111 or the  Local Reservations Office

With the implementation of this new ancillary service, the seats with baby bassinet facility in economy class are now included as ‘Preferred Seats’. Bassinet service for infants can be requested at check-in only and will be charged as ‘preferred seat.’

All eligible customers can purchase Preferred Seat, if available.

You can purchase Preferred Seat online at Preferred Seats page, THAI mobile app ,THAI Customer Contact Center up until 48 hours before departure ,at check-in counter within 48hours before flight departure, and On board if available.

It is not possible to purchase Preferred Seat from Bangkok to Domestic flights in Thailand right now.

Exit row seats are situated either next to or immediately behind the emergency exit door, so in the unlikely event of an evacuation, passengers are expected to assist in the opening of the emergency exit door and must be willing to cooperate with cabin crew.

In order to comply with international safety regulations and requirements, the following passengers will not be eligible to be pre-allocated emergency exit seating:

• Passengers under 15 years old
• Passengers travelling with infants
• Pregnant passengers
• Passengers with restricted mobility (including those using wheelchairs or other assistive devices)
• Passengers that are not in full fitness, or are too frail or impaired at time of travel.
• Unaccompanied minors (UM)
• Buddhist monks/novices
• Passengers travelling with escort dogs/services dogs
• Deportees/Inadmissible
• Passengers requiring an extended seatbelt
• Passengers with ‘Baggage in Seat’ (CBBG)

Once at the airport, THAI staff and/or its representatives will check whether passengers meet the conditions above.
If the passenger is found not eligible to sit in an emergency exit seats according to the above conditions, and where payment has already been made, passengers will not be eligible for a refund.

Preferred Seat is available on all THAI Airways International flights which is operated by THAI.

It’s not possible right now to use ROP miles to purchase Preferred Seat.

If you decide to cancel your trip, Preferred Seat purchase is nonrefundable, but the document can be kept to use on your next flight, if Preferred Seats are available. 

Preferred Seat purchase will be refunded if you did not get seated on Preferred Seat .

You will be offered a new  Preferred Seat with similar seat characteristics. The allocated seat row may also be changed; however, the system will ensure you are allocated a new seat of the same type. 

For instance, seat 35D, which is a “Preferred” Seat, may be changed to 42E, which is also a “Preferred” Seat.

If you decide to change your flight , your Preferred Seat will be automatically cancelled .To reselect the same Preferred Seat if available or reselect the similar Preferred Seat, please contact THAI Office or THAI Contact Center ( +66 2 356-1111)

Flight date and time is changed: If you decide to change your flight, your Preferred Seat will be automatically cancelled. To reselect the same Preferred Seat if available or reselect the similar Preferred Seat, please contact THAI Worldwide Offices or THAI Contact Center ( +66 2 356-1111) Change my destination: Preferred Seat purchase is Non re routable. If you decide to change your destination, your Preferred Seat will be automatically cancelled and new Preferred Seat must be purchased.

If your ticket was issued by another airline, but you are travelling on flight operated by THAI, please contact our THAI Customer Contact Center , THAI office or at check in .

Please contact customercare@optiontown.com or call +66 20268185